Information We Collect

When you use laundrix.tech, we collect personal and business information necessary to provide, improve, and secure our services. Information you provide directly includes account registration details such as name, email address, phone number, business name, and payment details for billing purposes. When you contact our support team or interact with our platform, we may also collect additional details to enhance your user experience.

We automatically collect certain data to help us understand system usage and optimize performance. This includes log data such as IP addresses, device type, browser settings, and usage activity. To provide better service, we may use cookies and tracking technologies to analyze platform engagement, personalize features, and improve security. You can manage cookie preferences in your browser settings.

How We Use Your Information

We use the data collected to operate and improve laundrix.tech, ensuring a seamless experience for users. This includes processing transactions, managing accounts, and enabling core functionalities such as point-of-sale operations and staff management. We analyze platform usage to optimize performance, troubleshoot technical issues, and develop new features that enhance efficiency for laundry businesses.

Customer support interactions, including emails, chats, and service requests, are recorded to provide assistance and improve response times. With your consent, we may also send marketing communications about product updates, promotions, and industry insights. You can opt out of these communications at any time.

Data Sharing and Security

We prioritize your privacy and do not sell or rent your personal data. To facilitate secure transactions and system operations, we may share information with trusted third-party service providers, including payment processors, cloud storage providers, and analytics partners. These partners are contractually obligated to safeguard your information and comply with applicable data protection laws.

Security is a core part of our system design. We implement industry-standard encryption protocols, secure access controls, and continuous monitoring to protect data from unauthorized access. Despite these measures, no system is entirely secure, and we encourage users to maintain strong passwords and report any suspicious activity.

Your Rights and Choices

Depending on your location, you may have certain privacy rights under applicable laws, such as the Personal Data Protection Act (PDPA) in Malaysia, the General Data Protection Regulation (GDPR) in Europe, and the California Consumer Privacy Act (CCPA) in the United States. These rights may include the ability to access, correct, delete, or restrict processing of your personal information. If you would like to exercise these rights, please contact us at info@laundrix.tech.

You also have control over how your data is used for marketing purposes. If you no longer wish to receive promotional emails, you can unsubscribe by following the instructions in the email or contacting us directly.

Data Retention and International Transfers

We retain personal data for as long as necessary to fulfill business and legal obligations. When retention is no longer required, data is securely deleted. For international users, data may be processed and stored in countries where our service providers operate.

Children’s Privacy

laundrix.tech is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware of such data being collected, we will take appropriate steps to delete it. Parents or guardians who believe their child’s information has been provided to us should contact our support team.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any modifications will be posted on this page with an updated Effective Date. If significant changes occur, we will notify users through email or in-app notifications. Continued use of laundrix.tech after policy updates constitutes acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please email us at info@laundrix.tech.

Your privacy matters to us, and we are committed to safeguarding your data while delivering a powerful and efficient laundry management system.